Contact Best Online Casinos

Got a question about one of the online casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains the best way to reach us and what happens once your message lands in our inbox.

The Best Way to Reach Our Team

Email is the most reliable way to contact us. Write to us at [email protected] and a member of our team will read your message personally. We do not rely on automated replies to close out enquiries — you will hear back from someone who has actually reviewed what you sent.

If you can, tell us upfront what your message is about. A quick line at the top — "bonus terms question," "correction," "licensing query" — helps us route it to the right person and get you a useful answer faster, rather than a generic one.

What You Can Get in Touch About

We hear from a wide mix of readers, from people checking whether a new online casino is worth their time to regular players comparing payment options. Common reasons people write in include:

Questions about how a casino works — bonus terms, wagering requirements, deposit or withdrawal times, or how a specific promotion is structured.
Corrections — if an offer, rating, or detail on the site looks out of date or doesn't match what a casino currently advertises, tell us. We rely on readers to help keep listings accurate.
Site suggestions — ideas for new online casino sites or topics you'd like us to cover, including anything on state-specific rules or newer operators entering the U.S. market.
Partnership or editorial enquiries — if you represent a casino brand or an industry organization, introduce yourself and explain what you're proposing.
Responsible gambling concerns — if you or someone you know is struggling with gambling, mention it in your message and we'll point you toward organizations that offer confidential support, such as the National Council on Problem Gambling.

What to Expect After You Write In

We aim to respond within two working days. During busier periods it can take a little longer, but every message gets a reply — we don't leave enquiries unanswered. If your question needs more research, such as confirming a specific state's rules or a casino's current licensing status, we'll say so rather than guess.

Before You Ask: A Few Things We Can't Do By Email

We're an independent comparison resource, not a casino operator, so there are limits to what we can help with directly:

We can't access, close, or verify your account with any casino — that has to go through the casino's own support team.
We can't process withdrawals, refunds, or bonus credits on a casino's behalf.
We can't confirm real-time eligibility for a specific state — always check the casino's own terms and your state's current gambling laws before signing up.

If your enquiry falls into one of these areas, we'll point you to the right channel, but a faster route is usually the casino's own customer support, listed on their site.

Looking for Something Specific?

If your question is really about which online casino to choose, or how offers on this site compare, you may find the answer faster by browsing our reviews and rankings directly rather than waiting on a reply. Readers outside the U.S. checking options that operate differently from the licensed American market may also find our guide to trusted non-GamStop casinos in the UK useful for comparison.

Our Commitment to Getting It Right

We keep our reviews and ratings as accurate and current as we can, but online casinos change bonus terms, payment methods, and promotions regularly. Reader feedback is one of the ways we catch these changes early. If something we've published led you astray — whether that's an outdated bonus figure or an unclear explanation of a licensing point — we want to know, and we'll correct it.

Thanks for taking the time to reach out. We read every message and look forward to hearing from you.